Swoonstack’s Privacy Policy

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details
Email
privacy@swoonstack.com

What information we collect, use, and why
We collect or use the following information to provide services:

Names and contact details
Website user information (including user journeys and cookie tracking)
Reading preferences, saved books, reading-tracker activity, and user content or preferences added to an account.
We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:

Names and contact details
Marketing preferences
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:

Name
Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Account information
Purchase or service history
Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from
Directly from you

How long we keep information
We keep personal information only for as long as necessary for the purposes for which it was collected. Account information is kept while an account is active. If a user deletes their account, we will delete or anonymise their personal information from our live systems within a reasonable period, unless we need to keep limited information for security, legal, or backup purposes. We may keep contact records, feedback, and technical logs for a limited time where reasonably necessary. This matches the ICO’s storage-limitation approach and its guidance to tell people how long data is kept or how that is decided.

Who we share information with
Data processors
Monday.com

This data processor does the following activities for us: Provides online forms and workflow tools to collect and manage beta sign-up information and user feedback submissions on our behalf. This may include storing contact details, feedback responses, and related communications for beta testing and service improvement purposes.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint